The A Register -
Citi looks for smart customer support
IBM has signed a deal with banking group Citi to use the
data-analyzing abilities of the Watson supercomputer to help deal with
its customers.
Citi will try out Watson – which beat off human competition
to win the US quiz show Jeopardy! last year – in a variety of roles.
These could include building customer profiles based on their banking
interactions, blogs, and Twitter feeds, and using those profiles to
advise human staff on loans and transactions. ... 続きを読む
http://www.theregister.co.uk/2012/03/06/ibm_watson_wall_street_citi/
2012/03/07
IBM's Watson gets a job on Wall Street
